John Fronius

SVP Client Services @Smarsh

Portland, OR, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2016 — Present

SVP Client Services @Smarsh

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I\'m responsible for our customer-facing teams and operations within Smarsh, including Customer Success, Support, Professional Services, Implementation, Client Data and Training. My focus is to ensure that our clients have access to the know-how, resources, and expertise needed to get the most out of Smarsh Products and Services. The goal of the Client Services team at Smarsh is to enable customer success, shorten time to value, and build confidence through trust and transparency, every day, with every interaction.

SKILLS

Business AnalysisMergers & AcquisitionsVendor ManagementEnterprise SoftwareIntegrationCloud ComputingProduct ManagementKnowledge ManagementStrategyQuality AssuranceStrategic PartnershipsCustomer SuccessProject PlanningQuality SystemsConsultingGo-to-Market StrategyChange ManagementQuality SystemProduct MarketingProject ManagementProcess ImprovementAcquisition IntegrationStart-UpsSaasSoftware DocumentationCrmBusiness DevelopmentCustomer SatisfactionTrainingBusiness IntelligenceProduct DevelopmentProfessional ServicesCustomer EngagementKnowledge ServicesBusiness StrategyCustomer Experience ManagementMergersSalesforce.comTechnical DocumentationProgram Management

ABOUT JOHN FRONIUS

Over 20 years of experience in leading support and services organizations with a proven…

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