John Foulk
Vice President Global Contact Centers @Royal Caribbean International
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WORK HISTORY
Vice President Global Contact Centers @Royal Caribbean International
Responsible for delivering and orchestrating the strategy and operations for global contact centers for trade and direct channels. Leading an organization of employees across 9 locations and in remote/work from home environments. Supporting 9 languages in Reservations, Sales and Service, Groups, Customer Service, Loyalty Services, Accessibility Services, Guest Information, Guest Communication, Operations & Analytics Support, Training & Quality Assurance, Call Center Operations & Workforce Management, and Executive Relations.
EDUCATION
Wichita State University
Bachelor of Arts, Business Administration, Marketing, Management, Economics
Wichita State University
MBA, Business Administration
SKILLS
ABOUT JOHN FOULK
Performance driven executive with extensive experience in progressive contact center…
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