John Ford
Sr. IT Operations Engineer | Cloud Engineer | Disaster Recovery Coordinator | Cybersecurity Analyst | Service Level Owner | HIT Business Systems Analyst | ITSM/ITIL Expert | War Room Mgmt. | DevOps | AI/ML |
- Role
- Sr IT Operations Engineer (Service Level Owner Problem Manager) at UnitedHealth Group
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About John Ford
The views represented on my page are my own personal views, they do not in any way…
Experience
Sr IT Operations Engineer (Service Level Owner Problem Manager)
Oct 2022 — Present · Los Angeles, CA, US
Manage 27 Applications and over 50 Servers. Responsible for the definition, management, governance and improvement of the ITSM/ITSL/SDLC Process.• Disaster Recovery Coordinator. Facilitates Tabletop & functional exercises. • ECG (Electronic Communications Gateway) Coordinator. Responsible for ensuring data that flows from clients to applications is secure and accurate. • Conducts Stress Testing, Regression Testing, UI/UX Testing. Conducts Service Performance Reviews regularly to optimize performance.• Chairs the crisis management team for high-priority incidents (War Rooms).• Chief Investigator/Problem Manager that determines root cause, workaround, & permanent fix for major incidents, ensuring that major incidents do not recur. • Member of Change Advisory Board & Prod Support Liaison to Product Managers.• Remediates & mitigates vulnerability & security risks associated with applications. • As SLO, acts as the single point of contact & SME for a specific application & is authorized to make service commitments to clients & Sr. Leadership. • Sets up monitoring & alerting (Splunk Observability & AWS Watch tower) enabling potential failures of service to shift from a reactive to a proactive posture.• Provides baseline metrics for TCC into the development of & measurement of & monitoring of KPIs, KCIs, & KRI metrics. Conducts SOX audits.Notable Accomplishments:• Managed 27 applications and over 50 servers, achieving a 99.9% uptime.• Coordinated disaster recovery efforts, reducing downtime by 50%.• Conducted stress testing, regression testing, and UI/UX testing, improving service performance by 30%.• Led crisis management teams during high-priority incidents, decreasing major incident recurrence by 60%.• Implemented monitoring & alerting systems, resulting in a 40% reduction in service failures.• Conducted SOX audits and generated actionable reports, enhancing compliance by 20%.
Education
Western Governors University
Master of Science - M.S.
Western Governors University
Bachelor of Science - B.S.
South College
Doctor of Business Administration (DBA)
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.