John Fisihetau
Hawaii Operations Manager @Deseret Mutual Benefit Administrators (DMBA)
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WORK HISTORY
Hawaii Operations Manager @Deseret Mutual Benefit Administrators (DMBA)
Laie, HI, US
Acted as employer liaison for all DMBA local correspondence including enterprise wide RIFs and pension bridges for the Polynesian Cultural Center and BYU Hawaii employees respectively, worked on enrollment, benefit, and savings (401(k) and pension) campaigns and initiatives- Served as provider liaison for DMBA in Hawaii with healthcare systems meeting with company leadership such as Kahuku Medical Center, Adventist Castle, Queens, and MDX Hawaii regarding contracting negotiations, provider billing resolution, network development, and open enrollment meetings- Revitalized struggling DMBA reputation, rapport, optics, and customer services gaps in Hawaii for employee, employer, and provider issues due to previous DMBA inefficiencies- Conducted over individual participant consultations in a four year timeframe to reinforce DMBA reputation on Oahu\'s north shore including enrollment issues (onboarding and terminations), benefit education for medical, dental, vision, life insurance (BGTL, SGTL, OCC AD & D, and 24HR AD & A), 401(k) savings plan (define contribution structure), pensions, and retirement applications- Transitioned DMBA Hawaii from Cisco Jabber to IVR based CXone (Nice In-Contact) phone system, providing training, support, employee schedule tracking, and team management- Presented in over 100 open enrollment and benefit education meeting presentations to BYU Hawaii, the Polynesian Cultural Center, Hawaii Reserves Inc, etc, ranging from 5 -150 individuals present- Staffed benefit education booths and education events for aforementioned employers for active, retiree, and student populations
EDUCATION
Brigham Young University–Hawaii
Certificate, Entrepreneurship/Entrepreneurial Studies
Brigham Young University–Hawaii
Bachelor's Degree, Finance and Financial Management Services
Salt Lake Community College
Associate of Science (AS), General Studies
Murray High School
High School
Brigham Young University–Hawaii
Minor, International Cultural Studies - Communications
SKILLS
ABOUT JOHN FISIHETAU
With over 10 years of professional experience, I specialize in strategic operations and financial oversight in the health benefits sector. Currently serving as Hawaii Operations Manager at Deseret Mutual Benefit Administrators (DMBA), I am passionate about enhancing health and financial benefit solutions for key employer groups, including prominent organizations such as BYU Hawaii and the Polynesian Cultural Center. My mission is to foster seamless collaboration across multidisciplinary teams while aligning our services with the unique needs of Hawaii\'s diverse communities. I take pride in contributing to DMBA\'s culture of excellence and ensuring our offerings are impactful and inclusive. At DMBA, I lead a dedicated team of clinical and service professionals, driving initiatives to optimize health and financial benefits management. My role includes strategic partnerships with healthcare providers like Kaiser Permanente and MDX Hawaii, ensuring exceptional service delivery. Leveraging my expertise in executive account management and financial administration, I guide efforts in 401k and pension plan management for plan participants creating sustainable solutions for our valued clients.
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