John F. Howell
Managed IT Service Delivery | Field Service | Operations | Leadership | Team Building | Continuous Improvement | Project Delivery | P&L | Client Relationships | KPI & SLA Performance | Training | Mentor
- Role
- Senior Services Operation & Delivery Director at Cognizant
- Location
- Waukesha, WI, US
- LinkedIn followers
- 500 followers
About John F. Howell
Experienced Managed IT and Field Services Operational Leader adept at building high performing teams to deliver world class services across diverse technologies and business environments. A collaborative Leader who drives a continuous improvement mindset from the front line team to the C suite. Known for improving operational performance against SLAs/KPIs as well as driving improved financial results. Focused on creating and building productive client relationships based on understanding the clients business challenges and identifying solutions to those challenges.Core Competencies:LeadershipManaged IT Services Field ServicesProgram ManagementITSM Service ManagementOperations ManagementVendor ManagementClient RelationshipsP & L PerformanceSLA & KPI Performance MetricsBusiness Process Flow & OptimizationAcquisitions & IntegrationDue DiligenceChange ManagementTalent AcquisitionTeam Building & Professional DevelopmentTrainingAnalyticsSoftware Skills:Microsoft Office Suite, ServiceNow, Salesforce, ConnectWisePlease reach out to me for any Service or Operations Leadership positions at:j•••••••@outlook.com or by phone at 77••••••01
Experience
Senior Services Operation & Delivery Director
Apr 2023 — Present · Waukesha, WI, US
At Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
Education
Ball State University
BS, Telecommunications
Skills
- Operations Management
- System Deployment
- Employee Training
- Process Improvement
- Human Resources
- Leading Cross Functional Teams
- Professional Services
- Leadership
- Customer Service
- Innovative Problem Solver
- Team Building
- Management
- Management Consulting
- Outsourcing
- Vendor Management
- Service Delivery
- Business Analysis
- Call Center
- Continuous Improvement
- IT Service Management
- Account Management
- Training Delivery
- Forward Thinking
- Change Management
- Sales Management
- Customer Focus
- Field Service
- Service Management
- Data Analysis
- Six Sigma
- Program Management
- Change Leadership
- Project Implementation
- Strategy
- Project Execution
- Employee Development
- Project Planning
- Leadership Development
- Project Management
- Cross-Functional Team Leadership
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