John M. Erwin
AWS Enterprise Support Lead - Helping Customers in their ☁️ Journey
- Role
- Senior Technical Account Manager at Amazon Web Services (AWS)
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About John M. Erwin
Since graduating from Texas A&M University with a degree in sociology I worked my way up from an Inventory Technician to a Data Center Operations Team Lead. I moved to Hong Kong in 2008 to help open Rackspace\'s first Asia DC. At the end of 2012 I left Rackspace in order to take a much delayed gap year, visiting 16 countries in the course of 16 months. Upon moving back to America I earned my Cisco Certified Network Administrator Certificate, and started a career in Network Security. I\'ve been working as a customer facing engineer since February 2015 supporting Cisco ASA & Firepower firewalls and F5 & Brocade loadbalancers. I currently keep busy outside of work by pursuing an Executive MBA while also studying cybersecurity. I also enjoy traveling, golfing, and helping out family with DIY projects.
Experience
Senior Technical Account Manager
May 2019 — Present · Denver, CO, US
As an Enterprise Support Lead, I mentor and coach 6 TAMs to ensure they’re successful in supporting their customers. I also act a TAM for my own customers, ensuring they’re getting excellent customer support, helping them achieve operational excellence, advising them on cost optimization opportunities, and acting as a trusted advisor on their cloud journey. I advise them on how to utilize AWS services to improve their architecture to achieve better performance, reliability, and improve their security posture.
Education
Quantic School of Business and Technology
Master of Business Administration - MBA, Business Administration and Management, General
2017 — 2018
Texas A&M University
Bachelor of Science - BS, Sociology
Texas A&M University
Bachelors of Science, Sociology
1999 — 2004
Skills
- Unix
- Hardware
- Amazon Web Services (Aws)
- Servers
- Data Center
- Windows
- Networking
- Infrastructure
- Software Installation
- IT Management
- Route 53
- Amazon Vpc
- Integration
- Firewalls
- Cloud Computing
- Aws Ec2
- Data Center Operations
- Virtual Private Network (Vpn)
- Managed Hosting
- Network Security
- Training
- Troubleshooting
- Customer Service
- Aws S3
- Team Leadership
- Cisco Technologies
- Security
- Amazon Dynamodb
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