John Erik Price
Sr Director of Technical Support @OpenText
Carthage, IN, US
EMAILS
MOBILE NUMBERS
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WORK HISTORY
Mar 2021 — Present
Sr Director of Technical Support @OpenText
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Indianapolis, IN, US
I develop the strategy and lead the Global SMB and SaaS support groups across all OT SaaS products and markets. I’ve focused on building and aligning different support groups, through acquisitions, on philosophies and best practices to improve customer retention. Driving our guiding principles at all levels of the organization.
SKILLS
CrmComputer HardwareManagementProcess ImprovementTechnical SupportCustomer SatisfactionVmwareData CenterProject ManagementDisaster RecoveryStorageWindowsAccount ManagementSalesforce.comVirtualizationLeadershipTrainingTeam BuildingCloud ComputingEnterprise SoftwareSolution SellingRecruitingSaasActive DirectoryCustomer Relationship Management (Crm)SecurityItilWindows ServerCustomer ServiceHardwareTroubleshooting
ABOUT JOHN ERIK PRICE
I bring a versatile, well‑rounded leadership background in building and scaling customer…
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