John Erik Price
Senior Leader, Global Customer Support
- Role
- Sr Director of Technical Support at OpenText
- Location
- Carthage, IN, US
- LinkedIn followers
- 500 followers
About John Erik Price
I bring a versatile, well‑rounded leadership background in building and scaling customer…
Experience
Sr Director of Technical Support
Mar 2021 — Present · Indianapolis, IN, US
I develop the strategy and lead the Global SMB and SaaS support groups across all OT SaaS products and markets. I’ve focused on building and aligning different support groups, through acquisitions, on philosophies and best practices to improve customer retention. Driving our guiding principles at all levels of the organization.
Skills
- Crm
- Computer Hardware
- Management
- Process Improvement
- Technical Support
- Customer Satisfaction
- Vmware
- Data Center
- Project Management
- Disaster Recovery
- Storage
- Windows
- Account Management
- Salesforce.com
- Virtualization
- Leadership
- Training
- Team Building
- Cloud Computing
- Enterprise Software
- Solution Selling
- Recruiting
- Saas
- Active Directory
- Customer Relationship Management (Crm)
- Security
- Itil
- Windows Server
- Customer Service
- Hardware
- Troubleshooting
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