John D.
Area Service Manager, Southeast
- Role
- Area Service Manager at Werfen North America
- Location
- Asheville, NC, US
- LinkedIn followers
- 500 followers
About John D.
Executive management team member who has successfully led several national, profit center focused, FDA compliant, customer support organizations. Experienced, well rounded, customer-focused service executive with a proven track record of exceeding customer expectations. Proven skills designing and implementing innovative service solutions that maximize productivity and profitability. A strategic thinking business partner who successfully influences and collaborates with senior leadership teams, internal departments, global vendors and manufacturers, and outside service providers to realize positive resolution to customer issues. Specialties: Customer Care Operations Commercial Service Infrastructures Global Vendor Relationship Management Call Center Operations / Logistics Service Profit Centers / P&L Focus Team Leadership / Training / Motivation FDA Compliance: CFR Title 21, ISO13485, GMP, MDR, CAPA Executive Level Decision Making Service Program Reengineering Organized / Resourceful / Detail Oriented Diplomatic Negotiator / Communicator
Experience
Area Service Manager
May 2012 — Present · Raleigh, NC
Education
Lesley University
BS, Management
1996 — 1999
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