John M. Crumbliss

About John M. Crumbliss

As the Director of Operations at Aline (formerly Enquire Solutions), I bring over five years of dedicated experience in operational leadership and nearly a decade of expertise in team management, process optimization, and fostering growth within diverse organizational settings, ranging from startups to established enterprises. In my role, I harness my proficiency in Artificial Intelligence (AI), Customer Relationship Management (CRM), and Business Process Outsourcing (BPO) to orchestrate streamlined processes that embody efficiency, scalability, and an unparalleled customer experience for both Aline and its valued clients. Integral to my expertise are proficiencies in new client account onboarding, relationship management, and effective retention strategies. I specialize in deploying and executing proprietary AI software tailored for contact centers. My track record speaks to my ability to generate continuous client account revenue by showcasing positive Return on Investment (ROI) results. I leverage the advanced features of the Enquire CRM and MAP, implementing tailored solutions that consistently surpass client needs and goals. Additionally, I boast a robust background in sales team development, business expansion, contract negotiation, standard operating procedure (SOP) creation, and solution-based selling. My strengths lie in cultivating and sustaining B2B relationships with C-Level Executives and Owners. My overarching mission is to empower Aline and its clients to reach their maximum potential through innovative and customized solutions.

Experience

1. Director of Operations

   Enquire Is Now Aline

   Dec 2018 — Present · Denver, CO, US

   Establish new client account expectations within contact center processes, sales inquiry management, and scheduled appointment results.• Generate ongoing client account revenue by showcasing positive ROI results, and effectively utilizing the Enquire CRM and MAP features to implement specific solutions that exceed client expectations.• Orchestrate seamless integrations, meet KPIs, and adeptly resolved cross-team issues, ensuring effective communication across the organization.• Specialize in new client on-boarding, relationship management, and account retention.• Formulate departmental objectives and establish key performance indicators (KPIs) to monitor and drive quarterly achievements.• Deploy and execute on proprietary Artificial Intelligence software for the contact center.• Implement core contact center software such as workforce management, agent assist, payroll systems, and expert knowledge within Aline in-house CRM and various external client CRM’s.• Oversee management strategies and evaluate effectiveness of training program, schedule management, coaching initiatives, leadership development programs, and corrective action plans and procedures.**Set the Enquire company record for the amount of new client revenue on boarded in a one year period for the contact center.

Education

• Westwood College - Denver North

  Business Administration

  2012 — 2014