John Craig

Head of Home Services @SSE plc

Edinburgh, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2017 — Present

Head of Home Services @SSE plc

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Edinburgh, GB

EDUCATION

2000 — 2004

Edinburgh Napier University

Master of Business Administration (M.B.A.)

1999 — 2000

The Open University

Effective Manager, Effective Manager

SKILLS

Business TransformationField OperationsEnergy IndustryLarge Scale Change ManagementEnergyCustomer ServiceCustomer SatisfactionM&a IntegrationPassionate About WorkStrategic VisionaryChange ManagementManagement of Multi-Disciplinary TeamsTalent ManagementHseService ExcellenceProject PlanningBusiness DevelopmentLeading Transformational ChangeLeanProduct InnovationCommercial AwarenessStakeholder ManagementTeam LeadershipService ValueOperational ExcellenceLeadershipC Level ReportingP&L ManagementSmart MeteringProcess EfficiencyCritical ThinkingCustomer ExperienceGasProject ManagementManagementValue PropositionsBusiness Process ImprovementService ImprovementBusiness StrategyBusiness Planning

ABOUT JOHN CRAIG

A pioneering, outcome-focused and commercial Operations Director, with an outstanding track record of achievement gained in British Gas; spearheading successful transformational change programmes to deliver revolutionary market solutions.Adds value at both strategic and delivery levels, as a pragmatic, motivational leader who energises teams to perform at the highest level, championing knowledge share, talent management and engagement. Combines financial acuity with deep commercial knowledge to pinpoint key development prospects, sharpen the product proposition and create value through first class service delivery. SKILLS OVERVIEW:→ Driving Commercial & Operational Excellence → Inspirational Leadership, Talent Management & Succession Planning → Business Transformation & Change Management → Growth Focused Business Development→ £Multi-Million P&L, OPEX & CAPEX Management → M&A Operational Alignment & Engagement → HSE Excellence Design & Delivery → Continuous Improvement, Lean & Process Efficiency → Innovation & Value Proposition Development → Performance Management & Service Improvement → Stakeholder Management & C Level Reporting → Customer Experience & Service Value → Knowledge Share & Best Practice

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John Craig — Head of Home Services at SSE plc in Edinburgh, GB | Unifers