John Courtney

About John Courtney

As an innovative and performance-driven Program Director, I am a transformational manager…

Experience

1. Sr Manager Commercial Products & Platforms

   McDonald's

   Apr 2023 — Present

   Provide governance and lead activities across development, testing efforts with the engineering team, and release processes for new software activation to support employees and global offices. • Architect and execute the strategic vision. Author scalable and sustainable technology strategies, create measurable and trackable metrics, institute new processes, and re-engineer existing procedures to establish and continuously improve user experiences, program performance, and operational efficiencies. • Develop the framework and methodology to measure, rank, and prioritize a portfolio of projects and over $1 billion annual spend along, with maximizing the value of the portfolio of investments by ensuring alignment with overall strategy and system capacity. • Evaluate present state and create future state and long-term business plans, partnering with cross-functional and senior leadership to ensure technical initiatives are focused on delivering the greatest benefit for customers. • Serve as a bridge between external stakeholders as well as internal technical and non-technical teams. Manage expectations, translate technical and business requirements, and ensure constant communication for successful implementations and project delivery. • Develop scorecards and roadmaps for strategic initiatives, including key achievements, timelines, KPIs, sequencing, resource allocation, leadership touchpoints/approvals, risk mitigation, and exception-based reporting. • Identify opportunities for integration and strategic alignment of projects and/or programs handled across the globe to determine the best use of resources and efficiencies. • Maintain partnership with field PMO and Technology Integration Directors to identify program testing and deployment chances to project and program expectations.

Education

• University of Colorado Boulder - Leeds School of Business

  Bachelor of Business Administration - BBA, Management Information Systems, General

• Lewis University

  Master of Business Administration - MBA, International Business

Skills

• Social Media
• Web Content Management
• Marketing
• International Business
• Agile Methodologies
• Social Media Marketing
• Business Development
• Crm
• Online Marketing
• E-Commerce
• Start-Ups
• Partner Relations
• Program Management
• Content Management
• Product Management
• Content Development
• Leadership
• Retail
• Entrepreneurship
• Sustainable Energy
• Green Technology
• Project Coordination
• Project Delivery
• Customer Service
• Web Project Management
• Strategic Partnerships
• Management
• Business Strategy
• Analytics
• Mobile Devices
• Blogging
• Cross-Functional Team Leadership
• Customer Relationship Management (Crm)
• Technology Implementation
• Content
• New Business Development
• Project Management
• Training
• Content Strategy
• Mobile Content