John Congemi

About John Congemi

Strategic Sales Management · Market Penetration · Organizational/Operations Management · New Business Development · Team Leadership · Team Training/Coaching/Development · Financial Analysis · Planning/Budgeting · P&L Management · Effective Problem-Solving/Decision-Making · Vendor/Stakeholder Relationship-Building · Customer Satisfaction

Experience

1. General Manager of Sales and Operations

   Staples

   May 2015 — Present

   Commanded superior organizational leadership and overall sales management success delivering total solutions that drive profitable sales and improve YoY sales performance while increasing margins and reducing variability. ·Surpassed company and customer expectations by directing, coaching and inspiring team of sales managers, supervisors and associates to create a culture of consultative selling focused on the needs of the small business customer. ·Fueled significant revenue growth, with sales performance increased by 15%, by motivating staff and conducting daily rally meetings to review sales goals and expectations. Performed daily walkthroughs and improved visual merchandising.·Increased sales momentum while simultaneously increasing operational efficiency by hiring and effectively training/coaching 3 new sales associates and 2 managers, improving staffing levels to 100% and scheduling staff based on traffic trends.·Elevated financial performance with monthly financial losses reduced from 5% to <1% by overseeing cash management, working with inventory supervisor to implement inventory controls and performing weekly cash and inventory audits.·Valued as trusted leader and advisor, achieved operational excellence by fostering a sense of team ownership and accountability. Ensured that store culture embodied corporate values and its commitment to the community.

Education

• Youngstown State University

  BS, Marketing Management

  1984 — 1996

• Cardinal Mooney High School

  High School Diploma, General Studies

  1980 — 1984

Skills

• Leadership
• Account Management
• Sales
• Selling Skills
• Call Center
• Inventory Management
• Direct Sales
• Cold Calling
• Salesforce.com
• Recruiting
• Customer Satisfaction
• Training
• Customer Experience
• P&L
• Income Statement
• Sales Management
• Call Centers
• Business Development
• Sales Operations
• Customer Retention
• P&L Management
• Retail
• B2b
• Sales Process
• Management