John Coleman

Strategic Lead, Refurb Business (Mobile Experience) @Samsung Electronics UK

St Albans, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2025 — Present

Strategic Lead, Refurb Business (Mobile Experience) @Samsung Electronics UK

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London, GB

EDUCATION

1992 — 1995

University of Hertfordshire

2.1, BSc Accounting and Management Information Systems

SKILLS

Time ManagementProfitCustomer Relationship Management (Crm)Business AnalysisStrategyBusiness PlanningOperations ManagementBudgetsFinanceCredit CardsSales OperationsCustomer RetentionMarketingCustomer ServiceProject ManagementProject PlanningTelecommunicationsAnalysisFinancial AnalysisStrategic PlanningSalesCustomer SatisfactionTrainingAnalyticsCross-Functional Team LeadershipBusiness StrategyMarketing StrategyMobile DevicesPricingInsuranceAccountingLoyalty ProgramsCustomer InsightStore ManagementAuditingStakeholder ManagementTeam LeadershipCoachingLeadershipRetail

ABOUT JOHN COLEMAN

PROFESSIONAL SUMMARYExecutive Coach and Commercial Director with expertise in driving growth, building high-performance teams, and leading the strategic agenda in dynamic, fast-paced environments. A data-driven, commercially focused leader with a strong finance background and expertise across consumer electronics, telecommunications and retail. Proven track record of scaling businesses and securing strategic acquisitions in emerging sectors. Adept at leading FTSE 100 companies to achieve revenue and profit targets, fostering collaboration, and coaching cross-functional teams to deliver shared goals.KEY SKILLS• Coaching & leadership: Skilled in building high-performance teams, fostering engagement and creating inclusive, people-first environments that drive results.• Negotiation & partnership building: Expertise in advanced negotiation (GAP Partnership trained) and establishing win-win partnerships, driving profitable outcomes with external providers.• Strategic vision & execution: Proven ability to shape and deliver business strategy, optimising growth across multiple categories and navigating complex market conditions.• Customer-centric & data-driven: Focused on driving customer satisfaction through CRM, retention and loyalty programs, backed by data-led insights that improve customer engagement and advocacy.• Cross-functional collaboration: Expert in managing and optimising relationships across internal teams and external partners to achieve business objectives and drive organisational success.• Business Development & Market Expansion: Led startup business development for Kingfisher in the UK, driving growth through strategic partnerships with mobile network providers and successfully expanding market presence in the mobile device circularity sector.

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John Coleman — Strategic Lead, Refurb Business (Mobile Experience) at Samsung Electronics UK in St Albans, GB | Unifers