John Matthews

About John Matthews

I’m a Senior Customer Experience Manager at Northland Communications with 28 years of experience helping businesses across Central New York adapt to changing technologies, whether transitioning from legacy systems or embracing cloud-based communications and customer experience platforms.What’s followed me throughout my career isn’t just technical depth, it’s a reputation for listening well, thinking clearly, and doing the right thing even when it’s not the easiest. I’ve been fortunate to work across teams, lead through moments of change, and build relationships that last far beyond a single project or platform.Colleagues often describe me as a connector, a steady presence, and someone who brings both thoughtfulness and follow-through to the table. I’ve worked in startups, legacy orgs, and evolving ecosystems and I know how to help teams find clarity when things feel in motion.Outside of work, I’ve taken on leadership roles that require more than titles; they demand trust, empathy, and the ability to guide people through uncertainty with vision and humility. Whether behind the camera or at the table, I’ve learned that the best outcomes happen when you stay curious, communicate clearly, and lead like it matters, because it does.And at every step, I’ve found that when you focus on doing right by people, the rest tends to fall into place.

Experience

1. Sr Customer Experience Manager

   Northland Communications Company

   Nov 1998 — Present · Utica, NY, US

Education

• Mohawk Valley Community College

  Associate's degree, Liberal Arts and Sciences/Liberal Studies

  1991 — 1993

• State University of New York at Fredonia

  Bachelor of Science, Communications/Media Management

  1988 — 1996

• Holland Patent HS

  Regents Diploma

  1984 — 1988

Skills

• Customer Retention
• Customer Service
• New Business Development
• Advertising
• Cloud Computing Iaas
• Event Photography
• Six Sigma
• Photography
• Social Media Marketing
• Microsoft Excel
• Rfp
• Powerpoint
• Data Center
• Event Planning
• Research
• Account Management
• Marketing Strategy
• Marketing Communications
• Strategic Partnerships
• Microsoft Office
• Sales
• Virtualization
• Windows
• Marketing
• Microsoft Word
• Team Leadership
• Leadership
• Sales Management
• Program Management
• Fiber Optics
• Event Management
• Telecommunications
• Public Speaking
• Social Media
• Process Improvement
• Twitter
• Project Management
• Management
• Team Building
• Troubleshooting