John Chiko
Director of Support and Sre Noc Operations @Telemessage, A Smarsh Company
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WORK HISTORY
Director of Support and Sre Noc Operations @Telemessage, A Smarsh Company
IL
Lead Technical and Customer Support Operations teams to ensure high-quality service and customer satisfactionManaged the SRE team to develop and implement advanced monitoring solutions that enhance troubleshooting and support SLA compliance.Drive a major and recognized improvement in customer experience by fostering collaboration between R&D and Operations teams, aligning efforts to enhance service delivery and perception.
EDUCATION
Sela Computer university
Unix System Administration, Unix
SKILLS
ABOUT JOHN CHIKO
Strategic and hands-on **Director of Operations** with a strong technical foundation and…
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