John Chidiac

About John Chidiac

At Tenlegs, I built and ran the client-facing operation: onboarding enterprise customers, coordinating data integrations and SSO configurations, training end users, and managing 10 accounts across the US, UK, and Canada. As an independent consultant, I\'ve led enterprise process audits, designed AI-powered workforce solutions for Capgemini, and coordinated a self-hosted cloud deployment for a major research university. I make sure customers can actually use what we built — and that the team building it understands what the customer needs.I bring deep technical fluency — SQL, APIs, AWS, ETL, SSO/SAML — and the ability to operate across product, engineering, and the customer without needing a translator.I\'m targeting customer-facing roles in implementation, solutions, deployments, engagements in B2B SaaS. Open to on-site or hybrid in NYC or US remote.

Experience

1. Principal Consultant

   Tenlegs

   Aug 2021 — Present · New York, NY, US

   Conducted enterprise process audit of project staffing operations at a global technology consulting firm; led stakeholder research across project leaders, staffers, and consultants; designed AI-powered talent matching platform projected to reduce staffing time 71% and bench costs 28% based on baseline audit data (solution designed through full discovery; not launched due to client priorities)• Redefined product strategy from standalone recruiting platform to API-integrated Data-as-a-Service solution after enterprise feedback revealed adoption fatigue post-HRIS implementations; directed engineering to redesign integration approach for seamless interoperability with existing ATS/HRIS systems• Embedded at enterprise cybersecurity SaaS company as sole product practitioner; managed stakeholder relationships across executive leadership, product management, and security engineering; translated complex AppSec requirements into actionable product specifications across multiple application suites• Scoped and led enterprise self-hosted deployment for a major university using AWS CloudFormation; coordinated engineering to build deployment template with integrated third-party services for geocoding and document processing; drove implementation of Redis caching and audit logging for performance and compliance• Audited critically degraded WordPress site with outdated PHP and failing hosting infrastructure; executed full migration including domain transfer, Google Workspace email setup, and staging environment configuration

Education

• Rhode Island School of Design

  BFA, Illustration

Skills

• Creative Direction
• Omnigraffle
• Information Design
• Web Design
• Adobe Creative Suite
• Design Strategy
• Illustration
• Typography
• Experience Design
• Art Direction
• Wireframes
• User Interface Design
• User Research
• Mobile Design
• Information Architecture
• Indesign
• Usability Testing
• Visual Design
• User-Centered Design
• User Experience Design
• Interaction Design
• Paper Prototyping
• User Experience
• User Interface
• Graphics
• Wire Framing
• Logo Design
• Heuristic Evaluation
• Wireframing
• Front-End
• Graphic Design
• Branding & Identity