John Koontz
Enterprise Process Coordinator Analyst @Denovo Ventures Llc
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WORK HISTORY
Enterprise Process Coordinator Analyst @Denovo Ventures Llc
Omaha, NE, US
EDUCATION
Grand Junction High School
HS Diploma
Colorado Christian University
Candidate for Bachelor of Science
Mesa State College
Candidate for Bachelor of Science
SKILLS
ABOUT JOHN KOONTZ
Information Technology: Tier 1 Support technician currently working in the Network Operations Center. Responsible for monitoring a wide range of managed services and hosted client servers and computer network systems through the use of N-Central and other alert triggering systems. Perform assigned system updates on both MS Window and Linux/Unix based systems as required. Perform variety of basic troubleshooting and common fixes as directed by knowledge base articles and other resources. Comfortable with use of command line interface and other tools needed to perform assigned duties. Perform system administration utilizing Active Directory for clients as needed. Tier 2 Help Desk Agent for the US Postal Service supporting their Automated Postal Center machines. Demonstrate excellent documentation skills through the creation and tracking of tickets opened to troubleshoot a wide range of issues on the USPS APC machines.
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