John Bruce J.

WORK HISTORY

EDUCATION

SKILLS

ABOUT JOHN BRUCE J.

As a Senior Technical Writer, I\'ve used my expertise at creating documentation for software, hardware, and hybrid applications to produce clear, concise, customer-friendly content that meets the needs and exceeds the expectations of stakeholders and users.A graduate in both English and Applied Sciences, I\'ve studied mechanical, electrical, materials, and chemical engineering, and devoted myself to honing my technical communication and language skills throughout my career.I\'m a quick thinker and love to connect ideas and concepts in creative ways. At the same time, my incisive analytical abilities permit me to grasp concepts, learn quickly, and address challenges in a logical, structured, and organized manner.Accomplishments:* At Intuitive, I’ve written and updated multiple Instructions for Use (IFU) for a range of robotic surgical systems. I’ve also researched 100+ field service Jira tickets and updated 35+ procedural maintenance and repair guides based on my findings.* At Amazon Web Services (AWS), I composed and revised UX text and API error messaging against accessibility and stylistic standards for 25+ cloud service and feature launches, improving readability and usability by 75%. I delivered substantive edits for 12 key cloud computing features, raising customer satisfaction metrics by 40%.* At Northrop Grumman, I created software and hardware avionics guides for successful, highly visible product deployments. I field tested and validated this documentation with flight and maintenance personnel, earning an Exceptional Customer Satisfaction Teamwork Award.* At ARXiUM, I researched and composed online operation and repair guides for multiple robotic pharmaceutical dispensing cabinets and peripherals, ensuring successful rollout of eight new and upgraded products.* At Roche, I wrote 80+ SOPs and UX guides for automated and semi-automated network security and informatics applications, building out a robust SharePoint library. I guided successful, ongoing collaboration with APAC and EMEA security teams.Key competencies:Technical WritingEditingCollaborationCommunicationTeaching and TrainingProject ManagementCreativitySpecialties:Process and ProceduresManuals and GuidesHardware Documentation Software Documentation UX and UIMedical Devices