John Britto

About John Britto

As the Head of Applications Delivery at Abu Dhabi Global Market (ADGM), I am responsible…

Experience

1. Service Delivery Manager

   HCLTech

   Jan 2021 — Present · Chennai, IN

   Accountable for end to end Applications Delivery, Maintenance and Support including resource planning. Release Management in line with the Infrastucture scaling and availability. Respobsible for the Access Management of the organization as a whole. Responsible for the System improvement and stability programs management in line with the organisations IT plan. Accountable to for the technology deliverables encompassing product enhancements, problem fixes, system improvement, capacity management, SLA negotiations service delivery, production management and risk management Define project scope, build and maintain project scheduler and budget directly or through a junior project manger. Ensure change management, release management and quality management regulations are followed as planned. Manage the implementations in line with the other go-lives as a whole. Manage the cost effectiveness of the project while meeting the resource planning. Manage business expectations across various lines of stakeholder management at senior level in the organization. Manage the post go live check list and make sure that the existing bugs are fixed. Accountable for the production hand over and the initial business interaction for the system stability. Decide and deliver on testing/ deploying permanent fixes in production based on commitment from technology teams and service model. Manage project review meeting with individual technology teams involving key stakeholders from the business/operations for collating business feedback and providing updates on deliveries. Liaise with technology teams in resolving hot spots, identifying areas of improvement/ risks for implementing effective mitigation plans to improve the delivery from the engineering team. Assess changes and aggregate risks associated with planned changes in the production.

Education

• Alagappa University

  Master of Business Administration - MBA, IT Management

• Bangalore University

  Bachelors, Bachelor

  1997 — 2000

Skills

• Risk Management
• Team Management
• Prince2
• Pre-Sales
• Infrastructure
• Agile Project Management
• IT Service Management
• Databases
• Release Management
• Software Project Management
• System Deployment
• Itil
• Sdlc
• Solution Architecture
• Disaster Recovery
• User Acceptance Testing
• Data Center
• Pmo
• Pmp
• Leadership
• IT Strategy
• Vendor Management
• Incident Management
• Resource Management
• IT Operations
• IT Management
• Requirements Gathering
• Trading Systems
• Enterprise Architecture
• Project Delivery
• Service Delivery
• Business Analysis
• Investment Banking
• Business Continuity
• Business Process
• Agile Methodologies
• Offshoring
• Visio
• Stakeholder Management
• Unix