Johnny Brazas
- Role
- Assistant Director, Salesforce Administrator at NCAA
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Johnny Brazas
Hi, I\'m Johnny Brazas. I am currently an Assistant Director, Salesforce Administrator at…
Experience
Assistant Director, Salesforce Administrator
Jun 2020 — Present
Oversee three Salesforce CRM environments and a Salesforce Marketing Cloud environment, encompassing three Business Units, ensuring smooth operations, data integrity, and user satisfaction. • Manage user provisioning, data management, and security, implementing best practices to maintain a secure and efficient Salesforce ecosystem. • Develop and automate reports, dashboards, and business processes using Process Builder, Flow, Journey Builder, and Automation Studio, resulting in streamlined operations and improved decision-making. • Import and export large volumes of data using Data Loader and Automation Studio, ensuring accurate and efficient data manipulation and management. • Build, maintain, and enhance Digital Experience sites, optimizing user experience and driving engagement with the organization\'s online presence. • Lead the development and support of Azure AD SSO integration, enabling seamless authentication and user management across systems. • Develop and maintain custom CloudPages, providing personalized and interactive experiences for users. • Present quarterly internal User\'s Group meetings, facilitating knowledge sharing, fostering user engagement, and driving adoption of best practices. • Onboard and train new users, ensuring smooth transitions and effective utilization of Salesforce capabilities. • Provide support to multiple departments, offering innovative solutions, best practices, and ongoing assistance to optimize their use of Salesforce.
Skills
- Microsoft Excel
- Customer Relationship Management (Crm)
- Microsoft Office
- Public Speaking
- Social Networking
- Time Management
- Salesforce.com
- Salesforce Training
- Strategic Planning
- Customer Service
- Management
- Social Media Marketing
- Salesforce.com Administration
- Marketing
- Salesforce.com Consulting
- Cloud Computing
- Salesforce.com Implementation
- Sql
- Windows
- Research
- Teamwork
- Team Building
- Project Management
- Consulting
- Leadership
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