John Boyd

About John Boyd

I build organizations that perform — through operational systems, technology strategy…

Experience

1. Director of E-commerce Operations

   Bob Lilly Promotions™

   Jan 2014 — Present · Dallas-Fort Worth, TX, US

   Successfully conducted discovery meetings with clients, resulting in a 95% client satisfaction rate and a track record of exceeding expectations in ecommerce projects. Focused on understanding client needs, aligning business objectives, and strategizing for seamless program launches that drive exceptional results.• Developed and maintained cutting-edge ecommerce websites for clients, leveraging pre-established web platforms and tools, and consistently meeting or surpassing customer requirements. Implemented user-friendly interfaces, optimized website navigation, and enhanced the overall online shopping experience, leading to a 20% increase in average customer retention.• Effectively managed a diverse portfolio of vendor and third-party relationships, negotiating advantageous service level agreements (SLAs) that contributed to a 15% reduction in operational costs. Ensured seamless collaboration with partners, timely deliveries, and adherence to quality standards to optimize ecommerce operations and drive substantial growth in business profitability.• Acted as a dedicated mentor for team members, providing comprehensive training on ecommerce policies, procedures, and best practices. Promoted a culture of continuous education and skill development, resulting in a 30% increase in team productivity and a notable improvement in the implementation of innovative ecommerce strategies.• Spearheaded data-driven decision-making by establishing key metrics to measure ecommerce performance, such as conversion rates, cart abandonment, and customer feedback. Implemented targeted optimizations based on these metrics, leading to a 25% increase in average order value and an overall boost in the company\'s market competitiveness.

Education

• Southern Methodist University

  Bachelor of Business Administration - BBA

• National Personal Training Institute (NationalPTI)

  Master Personal Trainer

Skills

• Project Coordination
• Cash Management
• Employee Training
• Office Management
• Project Planning
• Claims Management
• Team Building
• Human Resources
• Retail Management
• Distribution Center Operations
• Project Implementation
• Merchandising
• Vendor Management
• Convenience Stores
• Order Management
• P&L Responsibility
• Safety Management
• Shipping/Receiving
• Process Scheduler
• Inventory Management
• Pricing
• Microsoft Office
• Store Management
• Payroll
• Training & Development
• Pos
• Loss Prevention
• Team Management
• Recruiting
• P&L Management
• Time Management
• Sap
• Operations Management
• Payroll Processing
• Scheduling
• Planograms