John Flores

About John Flores

Strategic technical leader with deep expertise in infrastructure architecture, identity security, and cloud‑scale Zero Trust. I specialize in simplifying complex distributed systems, guiding cross‑functional engineering teams, and shaping secure-by-design architectures used across global enterprises.In my experiences at Microsoft, Comcast, and EXPRESS, I’ve led initiatives spanning datacenter engineering, virtualization, cloud integrations, identity governance, and global documentation. My approach blends hands-on systems experience with high-level architectural thinking—connecting physical infrastructure, virtualization, identity, access control, security posture, and operational reliability into cohesive, scalable solutions.I thrive in environments where the where cross-team clarity is essential and where new capabilities must be validated, tested, and operationalized at scale.

Experience

1. Senior Technical Writer

   Microsoft

   Feb 2017 — Present · Columbus, OH, US

   Drive architectural definition, documentation, and strategic guidance for Zero Trust, identity security, and Microsoft Entra capabilities used globally by enterprise customers- Influence engineering roadmaps by validating pre-release identity, access, and device integration technologies- Partner with PMs and engineering teams to unify security patterns across Microsoft Security, translating complex system behaviors into actionable frameworks for customers- Act as a cross-org expert connecting identity, infrastructure, and security architecture, improving customer implementation quality and reducing misconfigurations- Engage with global customers through GitHub, forums, and events to analyze real-world usage, surface architectural gaps, and evolve Microsoft’s official guidance.

Education

• Sarasota County Technical Institute

  Certificate, Network Services Technology

  2001 — 2003

• State College of Florida-Manatee-Sarasota

  A.A.S., Network Services Technology

  2003 — 2007

• Venice High School

  Diploma

  1999 — 2003

Skills

• Help Desk Support
• Testing
• Switches
• Microsoft Certified Professional
• Laptops
• Disaster Recovery
• Vmware Esx
• Data Center
• Wsus
• Iis
• Vcp 5
• Virtualization
• Group Policy
• Windows
• Vmware
• Team Leadership
• Technical Support
• Windows 7
• Access
• Computer Security
• Networking
• Mcafee
• Software Documentation
• Microsoft Products
• Microsoft Technologies
• Os X
• Mac Os X
• Sccm
• Computer Hardware
• System Administration
• Troubleshooting
• Active Directory
• Xp
• System Center Configuration Manager (Sccm)
• Windows Server
• Hardware
• Microsoft Exchange
• System Deployment
• Servers