John Baek

Operations Senior Manager @Hyundai Capital America

Irvine, CA, US

Key member of a team that built a new company within HCA – Hyundai Capital Insurance to offer F&I products. Managed the build of Business, IT, and accounting processes from scratch. Post-launch, responsible for training, production support, vendor management, and IT related enhancements.• Within a very short timeframe, developed and documented all business processes related to F&I Industry by working with key internal departments, Executive management, Vendors,OEM.• Managed other Business Analysts to develop the rest of the requirements.• Coordinated activities and drove decision making between multiple groups including multiple vendors, HMA, HCA, and HCI management teams to make key decisions to drive the project forward to meet deadlines.• Successful multitask management, driven goal to meet timelines, and ability to prioritize tasks aided in overcoming an impossible timeline to launch the Hyundai Protection Plan brand on time.• Manage changes to vendor system to reduce contract/claims related errors, creating efficiencies in the dealer process to remit contracts, and to capture better reporting metrics with the goal to increase business revenue and more effectively track business performance.• Effectively coordinate activities related to system enhancements to better support the HCI business by tracking system changes, holding assignees accountable, and tracking progress.• SME on business/IT processes related to contracting, claims processing, IT related internal processes, and accounting aspects.• Responsible and accountable for major tasks include system enhancements and business process improvements.

UC Irvine

Certificate

UCLA

Bachelor of Science