Johnathan H.
Customer Success Manager @WelcomeHome Software
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WORK HISTORY
Customer Success Manager @WelcomeHome Software
Atlanta, GA, US
I ensure customers quickly adopt WelcomeHome and then continue to use and love our system. I serve as the face of the company, to both the senior-most executives to the community users to guarantee positive results and quick time to value so that seniors and their families can receive the best care possible. Onboarding new clients by configuring the software to match the communities’ sales standards and terminologyTraining community Sales Directors, whether on-site or via video conferenceElevating key needs to the company\'s senior leadershipMining industry data and insights and client metrics to advise sales leaders on opportunities to drive improve performanceConducting Quarterly Business Reviews with our clients’ senior sales leaders
EDUCATION
Georgia State University
Bachelor of Fine Arts (B.F.A.), Major: Film/Video Minor: Computer Science
Savannah Arts Academy
Communications, Cinematography and Film/Video Production
SKILLS
ABOUT JOHNATHAN H.
With a passion for facilitating success, managing and teaching and through hard work, skill honing and a drive to always keep learning, I have achieved proven success in client management, project management, business planning, client success, technical implementations, team building, marketing, creative arts, operations management, customer service, teaching/training and leadership. I bring to the table excellent interpersonal skills, the ability to relate to people in all levels of an organization, the ability to view the “big picture” of an organization and see how all parts fit together and how to improve processes to save my clients and my team time and energy. Highly proficient in client relations, campaign development and delivery, operations and event planning, team building, coordination and management, relationship management, retail sales both online and on site, hiring and training, and profit and loss management.
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