Johnathan Ellis

About Johnathan Ellis

I am an IT Professional, that provides quality IT professional services to SMBs, Utilities, and the educational sector. With over 20 years of experience in this role, I have successfully managed and completed dozens of IT projects for external clients, ranging from hardware and software implementations to managed service plans. I am also a certified Google Project Manager and Scrum Master, applying agile methodologies and best practices to optimize the project lifecycle and enhance customer satisfaction.My passion is to help organizations achieve their goals by providing them with the IT resources and support they need. I love to motivate and empower teams, break through barriers, and share knowledge.

Experience

1. Senior Information Technology Project Manager

   Orlando Utilities Commission (OUC - The Reliable One)

   Jun 2025 — Present · Orlando, FL, US

   Managing multiple high-visibility IT infrastructure projects for OUC with a combined value of $1.2M,including:§ Conference Room Modernization Project – Standardizing and upgrading 21 conference rooms withLogitech Teams Rooms solutions to improve collaboration and reduce technology variance.§ Citrix Upgrade Project – Coordinating testing, risk mitigation, and alignment with monthly Microsoft patchcycles to ensure smooth migration with minimal downtime. The upgrade supports critical OUC systemsincluding:• OpenGIS Networker & ArcGIS Server – GIS platforms used for real-time mapping, asset tracking, andinfrastructure management.• Workforce – Field service management system for scheduling and dispatching crews to maintainOUC’s electric and water infrastructure.• Call Center Applications – Customer service tools essential for handling utility service requests, outagereporting, and billing inquiries.§ Certificate Automation Project – Implementing AppViewX to automate the management of digitalcertificates currently tracked manually, impacting both internal and external web applications and publicwebsites, reducing risk and improving operational efficiency.§ Dell PowerScale Implementation Project – Deploying scalable NAS storage for security camerasacross OUC’s power plants, distribution facilities, and other sites, integrated with Genetec Security Centerfor video management.§ Coordinating across internal teams, vendors, and stakeholders to align project scope, schedules, andbudgets with OUC’s IT strategy and operational goals.§ Developing project charters, RAID logs, milestone tracking, and communication plans to ensuretransparency and on-time delivery.

Education

• University of Central Florida

  Bachelors of Science, Liberal Arts and Sciences/Liberal Studies

  2002 — 2004

• University of Central Florida

  Master of Science (M.S.), Management of Information Systems

  2006 — 2008

• Daytona State College

  Associate of Arts (A.A.), Math and Science

  2000 — 2002

• University of Central Florida

  Bachelor of Science (B.S.), Information Technology

  2004 — 2005

Skills

• Systems Analysis
• Business Process Improvement
• Software Documentation
• Sdlc
• Business Analysis
• Ms Project
• Classroom Management
• Accounting Systems
• Program Management
• IT Project & Program Management
• Networking
• Help Desk Support
• Store Operations
• Project Management
• Customer Service
• Integration
• Software Project Management
• Itil
• Curriculum Development
• Higher Education
• Information Technology
• IT Management
• Training
• Sharepoint
• Testing
• Public Speaking
• Pmo
• Agile Methodologies
• Leadership
• Management
• Team Building
• Analysis
• Microsoft Office
• Educational Technology
• Change Management
• Pos
• Teaching
• Quality Assurance
• Research
• Business Process