Johnathan Edgerton

Experience

1. Project Manager (Voluntary Compliance Services)

   Avalara

   Mar 2023 — Present · Raleigh, NC, US

   Project Manager overseeing high-volume state compliance projects, coordinating cross-functional stakeholders to guide organizations through sales tax remediation and voluntary disclosure outcomes.> Manage a portfolio of 50+ concurrent Voluntary Disclosure Agreement (VDA) and Premium Sales Tax Risk Assessment (PSTRA) projects for companies seeking sales & use tax compliance across multiple U.S. states.> Serve as the central point of coordination between clients, internal data analysts, state correspondence teams, and filing specialists, ensuring accurate handoffs and timely progression through required milestones.> Facilitate the collection and transfer of historical sales data and documentation to appropriate internal teams, maintaining data integrity and project readiness without performing direct analysis.> Track state-specific timelines, deliverables, and client action items to reduce delays and support successful resolution of back-tax exposure and nexus-related obligations.> Communicate project status and next-step expectations to clients using templated and customized messaging, improving clarity while maintaining compliance requirements.> Identify workflow bottlenecks and recommend process improvements to increase efficiency across recurring project phases.> Maintain responsibility for on-time delivery, client readiness, and stakeholder alignment, supporting companies through the full lifecycle of tax remediation and compliance activation.> Early adopter of Generative AI within the Voluntary Compliance Services team, leveraging tools such as custom GPTs to streamline communication workflows, reduce manual effort, and improve turnaround time across VDA and PSTRA projects.> Currently leading the exploration and development of AI-driven process automation, including the creation of task-specific AI agents designed to enhance internal efficiency, increase scalability, and support future operational improvements.

Education

• University of North Carolina Wilmington

  Business Undergraduate, Marketing

  2006 — 2010

Skills

• Account Management
• Marketing
• Sales Management
• Crm
• Cold Calling
• Customer Service
• Direct Sales
• Microsoft Office
• Sales
• Sales Process
• Retail
• Social Media
• Salesforce.com
• Lead Generation
• Customer Satisfaction