Johnathan Smitty Smith
Sales Manager @The Ritz-Carlton Yacht Collection
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WORK HISTORY
Sales Manager @The Ritz-Carlton Yacht Collection
As a Sales & Reservation Manager with The Ritz-Carlton Yacht Collection, I lead a high-performing outbound sales team driving multi-million-dollar monthly results while building a culture of excellence, accountability, and world-class service.Sales Leadership & Coaching: Inspire, train, and mentor a team of Personal Travel Professionals to achieve record-breaking sales performance and deliver legendary guest experiences.Performance Management: Oversee daily metrics, including dials, talk time, revenue per suite, and conversion rates, ensuring consistent alignment with corporate goals and brand standards.Sales Strategy & Execution: Develop and implement targeted outbound strategies that balance prospecting, relationship building, and retention to maximize revenue and occupancy.Pipeline & CRM Optimization: Leverage Salesforce and Tableau analytics to drive visibility, forecast accuracy, and strategic follow-up discipline across all team members.Luxury Brand Representation: Uphold The Ritz-Carlton Gold Standards in every guest interaction, focusing on personalization, exclusivity, and the art of storytelling to convert interest into loyal guests.Training & Development: Conduct live call reviews, one-on-one coaching sessions, and team workshops focused on communication, NEPQ questioning, and consultative selling techniques.Culture Building: Create a high-energy, motivational environment where recognition, growth, and continuous improvement are non-negotiable values.
EDUCATION
Emergency Education Institute
EMT Certification
SKILLS
ABOUT JOHNATHAN SMITTY SMITH
I am a Sales Manager with over 18 years of experience in outbound sales, business development, and revenue generation across the cruise and healthcare industries.My career began in high-performance outbound sales, where I consistently delivered results through disciplined prospecting, relationship development, and closing. I later expanded into outside business development within the home healthcare industry, building referral networks, managing strategic partnerships, and generating new business in a highly competitive market.Today, I lead an outbound sales team at The Ritz-Carlton Yacht Collection, driving multi-million-dollar revenue through structured sales processes, performance accountability, and consistent execution. My leadership approach is rooted in firsthand production experience, allowing me to effectively coach, develop, and scale individual and team performance.I focus on building high-performance environments through data-driven coaching, call evaluation, and the implementation of systems that improve pipeline visibility, activity standards, and conversion outcomes.Core strengths include: • Outbound sales strategy and execution• Business development and partnership growth• High-performance team leadership and coaching• Sales process structure and performance optimization• CRM utilization and pipeline management• Luxury sales positioning and client experienceI am focused on continuing to grow into senior leadership roles where I can expand my impact, build scalable sales infrastructure, and drive consistent revenue growth at a higher level.
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