Johnathan Richards
Engagement Manager (Ccaas) @Sprinklr
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WORK HISTORY
Engagement Manager (Ccaas) @Sprinklr
London, GB
Scoping and defining CCaaS transformation projects across the globe for large enterprises as part of Sprinklr\'s Services Presales team. Working cross-functionally across implementation and solution teams to delivery accurate project scope, cost and timelines and build the final SoW. Providing customers the confidence on the approach, scale and best practices, covering all Sprinkr CCaaS products such as Bots, AI, AQM, CCI and more.
EDUCATION
University of Kent
Bachelor of Engineering (BEng), Computer Sytems Engineering
ABOUT JOHNATHAN RICHARDS
At Sprinklr, scoping and defining CCaaS transformation projects, my role as an Engagement…
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