Johnathan C.
Master\'s graduate in Cyber Politics & Government | Experienced in IT Support and IT Security | Certified Threat Intelligence Analyst (CTIAv2) | IT Professional
- Role
- IT Specialist at Q&s Technologies, Llc
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Johnathan C.
I’m an IT Specialist at an MSP where my work includes a mix of help desk support and…
Experience
IT Specialist
Dec 2024 — Present · Houston, TX, US
Deliver end-to-end IT support for multiple Houston-area businesses, managing Windows and Mac desktops/laptops, servers, networks, storage, printers, and telephony systems to ensure reliable operation.Lead server migrations and hardware deployments, ensuring seamless integration and minimal downtime for client environments.Administer Microsoft Active Directory, NTFS, and file/print services for client organizations, enhancing security and user access while meeting Service Level Agreements (SLAs).Collaborate with cross-functional teams to troubleshoot complex technical challenges, leveraging skills in cloud solutions (Microsoft 365, Azure) and cybersecurity best practices.Build trusted client relationships through proactive support and clear communication, resolving issues efficiently and optimizing system performance.
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