John Etherton
Experienced Operations Leader | Strategic Planning Expert | Enhancing Efficiency & Stakeholder Satisfaction | University & Corporate Sector Specialist
- Role
- Events Manager at Courtyard by Marriott
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About John Etherton
As a seasoned leader with over 18 years of experience in university operations and…
Experience
Events Manager
Oct 2024 — Present · Omaha, NE, US
Responsible for preparing all event documentation and coordinates with Sales, property departments and customers to ensure consistent, high-level service throughout pre-event, event, and post-event phases of property events.•Ensures property events have a seamless turnover from sales to service and back to sales.•Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.•Supports Event Operations.•Greets customers during the event phase and hands off to Event Operations to execute details.•Acts as the liaison between the field salesperson and customer throughout the event process (pre-event, event, and post-event).•Ensures billing accuracy and conducts bill reviews with the clients before processing the final bill.•Manages group room blocks and meeting space of small assigned groups.•Encourages associates to provide excellent customer service.•Coordinates and communicates event details both verbally and in writing to the customer and property operations.• Follows up with customers post-event.•Responds to and handle guest problems and complaints.•Participates in various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).•Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.•Review comment cards and guest satisfaction results with associates.•Interacts with guests to obtain feedback on product quality and service levels.•Solicits feedback from the property departments to identify areas for improvement.•Participates in activities to improve service performance using his/her evaluation of the issue and resolution.•Supporting the Sales and Marketing Function.•Up-sells products and services throughout the event process.
Education
University of Phoenix
Bachelor's degree, Health/Health Care Administration/Management
2006 — 2010
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