Johna D.

About Johna D.

Customer Success professional offering over 12 years of experience building customer rapport, providing expertise in product knowledge, and a trusted advisor on client success best practices. Results-driven CSM focused on building strong processes to improve customer Adoption, Retention, and Expansion. Devoted to understanding and engaging clients to meet their goals long term. Highlights of my strengths: Strategic leader and complex problem solver. I remove roadblocks, overcome objections, and create clear roadmaps to efficiency for my customers. By leveraging these strengths, I can develop innovative solutions to overcome customers’ challenges. Passionate customer experience partner. I consult with clients to understand their largest needs and introduce solutions based on their complex and specific challenges. Through client analysis and communications, I understand the customer’s voice and lead to insert that into innovative strategies that drive business expansion and revenue growth. Proven ability to achieve and exceed targets. My career includes a history of high NPS and retention rates. I attribute these wins to my ability to communicate and understand the customer forming trusting relationships that benefit everyone.

Experience

1. Onboarding Consultant Iii, Mm Rmm

   Toast

   Jul 2025 — Present

   Toast empowers restaurants of all sizes to build great teams, increase revenue, improve operations, and delight guests.

Education

• Camelback HighSchool

  Diploma, General Studies

  2003 — 2007

• Arizona State University

  Bachelor's degree, Social Work

  2007 — 2011