John Alexander Carter
- Role
- Corporate Manager Restaurant Service at Norwegian Cruise Line Holdings Ltd.
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About John Alexander Carter
John Carter is a distinguished figure in the realm of luxury hospitality, boasting an…
Experience
Corporate Manager Restaurant Service
Norwegian Cruise Line Holdings Ltd.
Oct 2022 — Present
Primary responsibility as a member of Corporate F&B department is to create a robust service culture that drives the improvement of the restaurants and dining service experience and guest satisfaction (GSS) • Analyze, formulate, and execute service initiatives using market research, customer feedback, guest satisfaction data (GSS) to increase service scores across the fleet in F&B operations • Considering current trends and technologies in our business to keep ahead and improve guest expectations • Drives the implementation of service initiatives by motivating and supporting the ship management teams • Collaborates with the Corporate Training, Market Research, and Data Analysis teams on best methods to achieve near term improvements, and long-term stability, while following up consistently • Analyze and review ship / shore generated reports in relation to restaurant service satisfaction ratings • Conduct periodic ship visits to review onboard operation
Education
Wine & Spirit Education Trust
Wine Steward/Sommelier
College of the Canyons
Associate Degree, Hospitality Administration/Management
The Emirates Academy of Hospitality Management
Associate Bachelors of Hospitality Management, International Business and Hospitality Management
Crespi Carmelite High School
High School Diploma, General Studies
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.