John Bevilacqua

About John Bevilacqua

Financial services professional with leadership and analytical skills. 20 years of…

Experience

1. VP, Product Management Senior Manager

   PNC

   Sep 2020 — Present

   Product Management Senior Manager, Personal Lending and Student Lending\\\\n\\\\n• Manages a team of product managers responsible for Agile product development, customer journeys, change management, complaints analysis and regulatory adherence across Online, Mobile, Call Center and Branch channels.\\\\n\\\\n• Owns backlog prioritization and delivery of multiple Agile crews with resources consisting of LOB, internal technology and vendor resources.\\\\n\\\\n• Oversees vendor performance and change management processes, including Fintech vendors.\\\\n\\\\n• Manages, motivates and develops the performance of the Product Management team and key contributors including managing the performance evaluation process.\\\\n\\\\n• 100% of direct reports indicated “Manager takes interest in professional growth”, “Manager supports inclusive environment” and “Manager cares about me” through 2021 year-end employee net promoter score (eNPS) survey.\\\\n\\\\n• Uses knowledge of emerging technologies to deliver a product to customers through all applicable channels. Presents initiatives to gain management buy-in. Manages progress to ensure initiatives are completed on time and within budget and meet strategic goals.\\\\n\\\\n• Represents the voice of the customer by synthesizing information from multiple areas such as direct client feedback, stakeholder feedback, market research, competitor analysis, net promoter score analysis and user testing.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Cleveland State University

  Bachelor of Business Administration (BBA), Operations Management and Business Statistics

  2001 — 2005

Skills

• Avaya Cms Supervisor Support
• Analysis
• Avaya Ip Telephony
• Mortgage Lending
• Risk Management
• Requirements Gathering
• Functional Requirements
• Ivr Integration
• Avaya
• Predictive Dialers
• Leadership
• Ivr
• Business Requirements
• Microsoft Sql Server
• Sdlc
• Non-Functional Requirements
• Verint Call Recording
• Contact Centers
• Financial Services
• Loans
• Avaya Predictive Dialer Support
• Customer Service
• Avaya Predictive Dialer Configuration (Enterprise Support Partner)
• Credit
• Call Centers
• Vpi Performance
• Presentation Design
• Management
• Nice Call Recording
• Microsoft Excel
• Data Analysis
• Access
• Banking
• Forecasting
• Data Visualization
• Call Center