Johna Lesieur
Customer Experience | Customer Advocacy
- Role
- Senior Customer Success Manager at Digital Onboarding, Inc
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Johna Lesieur
10 years of experience in client facing roles, specializing in building and nurturing relationships that deliver exception experiences. My account management skills are a combination of 4 years in hospitality and 6 years in the B2B and SaaS space. I am known as a self-start with a customer-centric mindset, a dedication to excellence, and the ability to foster strong relationships with both clients and colleagues. Proven expertise in cross-functional collaboration, data-driven digital strategies, and content creation. My skills amplify customers\' voices, drive meaningful engagements and achieve business objectives. Beyond my role as a Customer Success Manager, I’ve consistently sought opportunities to contribute across departments and expand my expertise. Some highlights include: Voice of the Customer Advocate: Spearheaded a Voice of the Customer strategy in partnership with key stakeholders. This initiative directly influenced product roadmaps, impacted business decisions and improved customer engagement for a portfolio of customers representing $30M ARR. Content Development: Designed and executed marketing campaigns for feature releases, created use case specific collateral and corresponding enablement materials for customer facing resources. Scaled-Digital Customer Success Content Creation Tiger Team Lead: Responsible for ideating, creating, and refining customer-facing content focused on driving engagement, usage and advocacy to align with customer needs and business goals. Strategic Process Improvements: Analyzed data to identify efficiency gaps resulting in the development of retention strategies and process refinement to drive greater business impact and increase customer satisfaction.
Experience
Senior Customer Success Manager
Apr 2025 — Present
The leading platform enabling financial institutions to activate, engage, and grow lasting relationships.
Education
Florida Gulf Coast University
Bachelor's degree, Resort and Hospitality Management
2010 — 2015
Skills
- Organization
- Powerpoint
- Microsoft Office
- Customer Satisfaction
- Bartending
- Time Management
- Experience Working with Children
- Food & Beverage
- Customer Service
- Teamwork
- Social Media
- Catering
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