John Kingston Thangaraj

About John Kingston Thangaraj

I am a computer science engineer, a dynamic leader and an accomplished technical writing professional. I specialize in simplifying complex information. I can break down complex information into smaller chunks of meaningful and audience friendly pieces of information. I am a quick learner and also a specialist in grasping new technologies swiftly.I specialise in: API and developer documentation (OpenAPI/Swagger, SDK guides, developer libraries) DITA-based structured authoring and content architecture (Oxygen XML, Schema ST4, Arbortext) Docs-as-Code delivery (Git, Markdown, CI/CD pipelines) Building and leading high-performing documentation teams (15+ professionals) AI-assisted documentation workflows — reduced authoring turnaround by 30% Global localisation programs across 12+ languages Agile documentation delivery (Scrum / SAFe)\':At Pluralsight, I manage a 10+ member cross-functional team handling content quality, compliance, and copyright governance across all course content — implementing AI workflows that cut turnaround time by 30%.At Philips, I directed a global documentation transformation program spanning 8 countries — including the Netherlands, Germany, and the Nordic region — delivering EU MDR and CE marking compliance documentation across medical device product lines. I also chaired the Service Documentation Control Reference Board (SDOC CRB) consisting of more than 100+ members and managed standardization of service documentation across Philips business units by liasing with key stakeholders.At Accenture, I spearheaded the end-to-end strategy, planning, and delivery of technology documentation for Accenture CAS and Accenture CAS Salesforce Cloud applications, ensuring alignment with product vision and client needs. I directed and mentored a large team of technical writers, fostering collaboration and excellence in delivering documentation for complex enterprise cloud solutions.At Nokia, I led the Symbian and Asha Developer Library teams for 7 years — producing API documentation for the open-source Symbian platform used by global device manufacturers and Nokia\'s Asha developer ecosystem. I was an early adopter of OASIS DITA 1.2 and drove structured authoring across the team. and :MadCap Flare | Adobe RoboHelp | FrameMaker | Oxygen XML | Arbortext | Schema ST4 | DITA Open Toolkit | OpenAPI (Swagger)| Postman | GitHub | GitBook | Git | Markdown | Jira | Confluence | Asana | Articulate Storyline 360 | Adobe Captivate | Figma | ChatGPT | Claude | AWS | Azure

Experience

1. Senior Manager - Technical Writing

   Pluralsight

   Jun 2023 — Present · Bengaluru, IN

   Spearheaded the end-to-end content quality, compliance, and copyright management strategy for Pluralsight course content, ensuring all materials met rigorous internal quality standards and are registered with the US Electronic Copyright Office. • Managed end-to-end processes for linking copyrighted materials to certificates, improving compliance visibility by 30% and reducing IP-related discrepancies by 25%. • Prioritized and managed transcript/caption production for all incoming content, increasing delivery efficiency by 30% and achieving 98%+ accuracy through structured audit processes. • Led cross-functional collaboration to resolve content issues and proactively addressed piracy concerns by coordinating with Brandshield, ensuring swift takedowns, and protecting Pluralsight’s brand integrity.• Established consistent Asana tracking for transcripts/captions on all Pluralsight course updates and performed detailed audits of auto generated captions, significantly enhancing accuracy and ensuring high-quality learner experiences.

Education

• University of Madras

  Bachelor of Engineering - BE, Computer Science

Skills

• Framemaker
• Technical Writing
• Dita
• Alfresco
• Microsoft Exchange
• Content Management
• Arbortext
• Perl Script
• Perl Automation
• Android Sdk
• Project Management
• Technical Leadership
• Robohelp
• C++
• Apis
• Madcap Flare
• Agile Project Management
• Single Sourcing
• Sdk Development
• Mobile Devices
• Agile Methodologies
• Scrum
• Project Planning
• Technical Documentation
• Github
• Dita Xml
• Microsoft Excel
• Powerpoint
• Microsoft Word
• Software Documentation
• Usability
• Git