John Young
End User Services at TransCanada
- Role
- End User Services at TC Energy
- Location
- South Charleston, WV, US
- LinkedIn followers
- 500 followers
About John Young
Experienced IS Leader with a demonstrated history of working in the oil & energy…
Experience
End User Services
Jul 2016 — Present · Charleston, WV, US
Provide leadership, management and experience for a team of support personnel who troubleshoot end user computing issues. Help develop and execute end user computing strategies to achieve departmental and organizational goals. Oversees and administers the service desk incident management system, computer asset management system, and leads technical communications for the organization. Also, accountable for the management of all mobile devices (iPhones, iPads) and provide management/support/leadership for the company\'s telephone system.
Education
West Virginia University Institute of Technology
B.S., Computer Management
1974 — 1978
Marshall University
M.S., Technology Management with emphasis in Information Systems
2000 — 2003
Skills
- IT Service Management
- Outsourcing
- Global Delivery
- Project Portfolio Management
- Business Analysis
- IT Strategy
- Pmp
- Project Management Office (Pmo)
- Business Process Improvement
- Project Management
- Program Management
- Vendor Management
- IT Management
- Pmo
- Service Delivery
- Business Process
- Data Center
- IT Outsourcing
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