John Andrew Yerger
- Role
- Project Manager at Truist
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Project Manager
Oct 2022 — Present
Proactive Incident Management Initiative: • Lead an initiative to roll out PagerDuty at Truist, as part of a wider effort to improve incident management and shift towards proactive operations. • Collaborated with Truist and PagerDuty leadership to gather requirements and create a project plan, ensuring timely delivery. • Developed a road-map for fostering a cultural shift from reactive to proactive incident management, working closely with various teams including the Technology Command Center, Production Support, Enterprise Monitoring, DevSecOps, Application Delivery Teams and SRE Teams. • Integrated PagerDuty seamlessly with various tools like ServiceNow, Dynatrace, Splunk, GitLab, CloudWatch, Slack and more, enhancing incident response capabilities and sophistication. • Customized the ServiceNow integration to automate service provisioning, streamlining operations and enhancing efficiency. • Conducted roadshows targeting various segments of the bank, including executive leadership, to advocate for and promote the initiative\'s benefits and impact, thereby boosting adoption. • Conducted user training and support, ensuring smooth on-boarding and effective tool utilization.
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