John Y.
Client Support Engineer (Apac) @Edgio
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WORK HISTORY
Client Support Engineer (Apac) @Edgio
The Client Support Engineer provides front-line support in a 24/7 Total Client Performance Center. This position resolves customer’s technical issues through diligent research, reproduction and troubleshooting while utilizing systems administration, networking and Edgio software skills. Edgio is an edge-enabled software solutions provider powering unmatched, secure digital experiences through a seamlessly integrated delivery, applications and streaming platform. Our globally-scaled technology and expert services fuel the world’s top brands with the capacity to deliver the fastest, most dynamic, and frictionless education, entertainment, events and applications to every user. Edgio is a partner of choice, driving worldwide internet traffic to support the most popular shows, movies, sports, games and music, and instant-loading websites.
EDUCATION
British Columbia Institute of Technology
Computing Part-time Studies
Langara College
Arts Diploma, Pacific Area/Pacific Rim Studies
ABOUT JOHN Y.
I was born Yong Yoo, but I go by \"John\". In Korean, Yong means \"dragon\" and Yoo Yong means \"useful\" so I consider myself to be a \"useful dragon\" because I am good at solving problems with my mystical \"dragon-like powers\"(). The range of my powers also extends to the realms of sales, customer service and software development. Most importantly, I have a passion for helping people and just making things work better.
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