John Wolfe

About John Wolfe

Proven leader and innovator with broad and deep experience in business operations, corporate relationship development, and revenue generation. Exemplary record of success achieved through focus on financial growth and operational metrics in world-class technology organizations. Collaborates using cross-functional expertise to exceed corporate goals and to build sustained organizational improvement. Seeking an executive general management or operations position with an industry leading firm.Experience with both Fortune 100 companies and Start-ups. Specialist in defining and executing strategic plans across Operations and Business Development. Able to transition seamlessly between wide-ranging scope and tactical requirements.Specialties: Core competencies include: P&L ManagementStrategic Business and Operational Planning Customer & Product Lifecycle ManagementPartner Screening, Selection, and DevelopmentNew Services Creation, Development, and GrowthCompetitive Analysis, Positioning & PricingPerformance Enhancement & Succession PlanningOEM Platform Analysis & Development

Experience

1. Vice President, Critical Incident Center Escalations

   Salesforce

   May 2024 — Present · San Francisco, CA, US

   Drive Escalations strategy across the entire Salesforce portfolio- Engage directly with customers to listen to (and act on) their feedback- Build trusted relationships with key stakeholders from Support, Customer Success, Engineering, Product, and account management to deliver an amazing experience for all our customers- Deliver actionable intelligence and insights via thorough analysis of all escalation data- Use a strong analytical approach to drive continuous improvement in ambiguous and fast-paced environments- Develop initiatives that improve the support and success experience for all customers- Act as an escalation point for high severity customer issues that arise directly from customers or from other Salesforce functions- Lead the organization through change and ensure team members are enabled and empowered.

Education

• Santa Clara University

  Master of Business Administration, Marketing, Finance, and International Business

• United States Naval Academy

  Bachelor of Science, Mathematics

Skills

• Telecommunications
• Cross-Functional Team Leadership
• Program Management
• Process Improvement
• P&L Management
• Contract Negotiation
• Partner Management
• Management
• Start-Ups
• Outsourcing
• Testing
• Crm
• Supply Chain
• Sdlc
• Product Lifecycle Management
• Leadership
• Business Development
• Enterprise Software
• Product Development
• Operations Management
• Training
• Sales Operations
• Customer Relationship Management (Crm)
• Veterans
• Strategy
• Software as a Service (Saas)
• Cloud Computing
• Strategic Partnerships
• Team Leadership
• Integration
• Vendor Management
• Strategic Planning
• Business Process Improvement