John Wirth

About John Wirth

As Chief of Customer Experience at RBLP Leadership Certifications, I play a key role in the design, implementation, and continuous improvement of our end-to-end customer experience. My work ensures that RBLP’s systems, policies, and service delivery align with our mission of building effective leaders across all industries. I collaborate closely with partners and customers to create scalable, efficient solutions that drive leadership development and organizational success.In addition to my work with RBLP, I am the Vice President and Co-Founder of Gold Star Peak, Inc, a 501(c)(3) organization dedicated to supporting Gold Star Families and Veterans. I also serve as the Board Chair for the Scholarship Committee, where I oversee the annual coordination and distribution of scholarships. With over 20 years of leadership experience within the U.S. Army, I have successfully designed and delivered advanced leadership training programs, managed diverse teams, and led initiatives to improve organizational performance and readiness.I am passionate about leadership development and am currently pursuing a Master of Science in Strategic Leadership from the University of Charleston School of Business & Leadership. I hold a Bachelor of Science in Organizational Leadership and various certifications in leadership training and interactive training design. I am always excited to connect with others who share a passion for leadership and organizational excellence.

Experience

1. Chief of Customer Experience

   Rblp Leadership Certifications

   Apr 2025 — Present · Rapid City, SD, US

   Key member of the executive leadership team responsible for overseeing the design, implementation, and continuous improvement of RBLP’s end-to-end customer and partner experience. This role ensures that our systems, policies, and service delivery model align with our mission of building resilient leaders, while also positioning RBLP for scalable and efficient growth.The Chief of Customer Experience leads cross-functional initiatives that enhance the customer journey, streamline internal operations, and ensure seamless support throughout the certification lifecycle. This is a strategic and execution-heavy role, requiring both systems-thinking and human-centered design.

Education

• Western Kentucky University

  Undergrad Certificate, Interactive Training and Leadership

• University of Charleston School of Business

  Master of Science - MS, Strategic Leadership

• University of Charleston School of Business

  Bachelor of Science, Organizational Leadership

• Western Kentucky University

  Undergraduate Certificate, Organizational Leadership