John Williams

About John Williams

Bridging the Gap between Technology & Business Needs - Changing the Game via Effective…

Experience

1. Program Manager

   Northwestern Medicine

   Nov 2018 — Present

   Deliver constructive and agile leadership in integrating and managing technical systems, invoices and procurement for IS contracted services and break-fix, consistently providing high-quality technical assistance to the team. Conduct rigorous and comprehensive analysis, creating data-driven insights and bringing compelling presentations to enhance system capacity and reliability for present/future use. Interfaced with project managers, comprehending application objectives, outlining effort projections, determining schedules, and finalizing plans.• Achieved mastery in ensuring the reliability and stability of assigned services and systems, adept at identifying and addressing interdependencies and integration between supported systems.• Possessed an extensive understanding of a broad range of NMHC IT systems, ensuring seamless operation and optimization across the entire spectrum.• Demonstrated exceptional diagnostic expertise, facilitating efficient and effective problem determination and resolution, while collaborating with vendors and manufacturers across the entire NMHC server and distributed system IT environment.• Developed and maintained strong relationships with users and the IS team, enabling seamless collaboration and improved effectiveness and timeliness of technology solutions.• Designed and executed comprehensive project plans, directing system activities, whether as independent work activities or in support of application projects.• Led ongoing processes to align end-user’s requests with software functionality, creating enhanced user experiences and optimizing system performance.• Scrutinized IS department budget, totaling $13MM annually, and optimizing expenditure for optimal results while maintaining financial discipline.• Revamped the technical proficiency of the Associate Application Analyst and Application Analyst team by delivering top-notch mentorship and technical support.

Education

• University of Illinois at Chicago

  Bachelor of Science (B.S.)

  2010 — 2015

Skills

• Budgeting
• Microsoft Office
• Teamwork
• Team Management
• Time Management
• Budget Management
• Staff Development
• Oracle
• Microsoft Powerpoint
• Interviews
• Budgets
• Event Planning
• Research
• Microsoft Word
• Netsuite
• Employee Training
• Sharepoint Administration
• Customer Service
• Personnel Management
• Hiring
• Public Speaking
• Microsoft Suites
• Leadership