John Williams

Senior Manager Major Incident Officer @Scotiabank

CA

Management of Major / Critical incidents which has significant business and revenue impact and primarily involving large scale infrastructure issues or high risk data or application issues. Undertake and drive post incident reviews, with the focus on identifying process and (or) operational improvements. Advising and consulting with other IT teams on processes relating to Incident Management, Problem Management and Change Management. Working with IT teams to improve the overall stability of the production environment both regionally and globally (including process and product improvements). Identifying opportunities for continuous improvement by interacting with various organizations in IT, evaluating incident management and incident management data processes, identifying weakness and recommending improvement plans; identify and drive data quality improvements and opportunities for automation.