John Wilder

About John Wilder

Driving customer value and growing the business through technology leadership and high-value services. I lead a great global team and we take pride in our customer experience and the long-term customer relationships we build. Current focus- Growing high value, long-term services including new service offerings and expanded sales and marketing- Enabling the digital transformation by providing a managed service path for customers to move from on-premise technology to cloud services. Specialties: Managed services including co-sourcing and shared service. Service development and Go-to-Market. Excellence in service delivery. Global technology teams.

Experience

1. Senior Director, Managed Services

   Ellucian

   Jul 2020 — Present

   Growing a global team providing technology services to over 150 managed services customers- Achieved profitability targets,>50% sales growth YOY, and 90% retention - Grew the team>40% and increased offshore %- Developed and launched 2 new sets of services - Focus on the customer + build a great team = success

Education

• Rensselaer Polytechnic Institute

  BS, Philosophy

  1982 — 1985

• University at Albany

  MBA, MIS

  1985 — 1987