John Weston

About John Weston

Various ticketing systems such as; Maximo, Remedy, ServiceNow, Spiceworks, and Alteris.• Operating Systems: Windows (includes installation/trouble shooting)• VMware and Hyper V management. • Networking: LAN/WAN, TCP/IP, VPN in a windows environment.• Able to configure additional software and peripherals such as printers, scanners, copy machines.• Performed hardware upgrades such as memory, mother boards, cpu\'s, hard drives, power supplies, network cards, video cards, and laptop lcd screens,• Strong working knowledge of MS Office 2003, 2007, 20••••13, 2016• Excellent software installation skills, with knowledge of trouble shooting compatibility issues.• Experienced with Blackberry/PDA/Android/Iphone Hand held devices to include activation, server support, and troubleshooting.• Knowledge of Windows Active Directory/Exchange (user creation, group membership, password reset, account restrictions, and distribution groups)• Office 365/Azure/Dirsync Administration.• SCCM-Imaging and software/applications deployment.• Experienced in identifying and removing security threats (virus/spy ware/worms)• Skilled in remote desk top support technologies.• Ability to participate in the physical relocation of PC equipment including equipment installations and moves.• Audio Video Equipment/Conferencing set-up.• Excellent verbal and written communication skills.• Excellent interpersonal/customer service skills

Experience

1. IT Field Support Engineer

   Ihs Markit

   Jun 2014 — Present

   Responsible for responding to clients by answering the telephone calls or by conducting field visits. Analyzed and clarifies the queries by conducting research and troubleshooting the issues. Recommended suggestions to improve the escalation procedures. Recorded all the related departmental and field activities that have been carried out, reviews the complexities of the technical issues, participated in various projects and ensured that all the organization\'s departmental goals have been met or exceeded by maintaining high levels of customer satisfaction.

Education

• Potomac College

  Information Systems Management Major

  2008 — 2011

• University of Maryland Eastern Shore

  Computer Science Major

  1996 — 1998

• Marine Corps Institute

  General Studies

  1998 — 2002