John Weiss

About John Weiss

Mr. Weiss has extensive leadership experience in Information Technology (IT) programs…

Experience

1. Senior Project Manager- Membership

   Costco Wholesale

   Oct 2019 — Present

   Managed Membership IT department key projects and budgets, managing senior business and IT stakeholder relations, project teams and key vendor contracts-Scoped and delivered Digital Member self-serve projects via multiple omnichannels of Web, Mobile App, Chat, IVR-Partnered with Microsoft and Apple to build a custom Azure Web app and iPad Mobile app for Costco Membership-Led Payment Card Industry (PCI) compliance program to tokenize member credit cards at Costco.com and North American call centers, deploying Eckoh’s cloud-based PCI Dual Touchtone Multi Frequency (DTMF) solution-Launched Oracle Artificial Intelligence (AI) Chat Bot for Costco.com, enabling members to self-serve-Drove $12M+, 2021 Holiday Readiness Program across multiple IT teams, moving call center applications to the Cloud and doubling the telephone call capacity for Costco call centers and virtual desktop remote connections.

Skills

• Manufacturing
• Customer Relationship Management (Crm)
• Sap
• Pre-Sales
• Sap Project Management
• Crm
• IT Strategy
• Program Management
• Business Intelligence
• Pmo
• Sd
• Integration
• Business Objects
• Project Implementation
• Erp
• Sap Implementation
• Sap Products
• Sap R/3
• Business Process
• Project Management
• Sap Consulting
• Sap Erp
• Solution Architecture
• IT Management
• Sap Bw
• Master Data Management
• Supply Chain Management
• Supply Chain
• Business Transformation
• Sap HR
• Sap Portal
• Enterprise Resource Planning (Erp)
• Sap Pre-Sales
• Sap Srm
• Sap Netweaver