John Wayne Joseph
Guest Experience Supervisor @Marriott International
Signup · Get unlimited contacts
WORK HISTORY
Guest Experience Supervisor @Marriott International
Provide support and customer service to over Marriott Hotels and Resorts worldwide, including report analysis, assistance and guidance in issue resolution. Identify trends in and analysis of customer satisfaction and benefit delivery. Support all corporate executive offices, legal, and claims in areas of guest issue resolution. Act as a resource for corporate wide effort to decrease customer issues and increase customer satisfaction, as well as best practices. Establish and maintain contact with guests and hotels via email and voice to insure timely resolution of issues and customer satisfaction. Support companywide Look No Further initiative, by timely review and processing of claims. Act as liaison for Execustay insurance housing and corporate housing initiatives.
EDUCATION
Southeast Community College-Milford
Associate of Arts (A.A.)
University of Nebraska at Omaha
Bachelor of Applied Science (B.A.Sc.)
ABOUT JOHN WAYNE JOSEPH
VoiceOver Artist
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.