John Triassi
Mobility Escalation Team @TELUS
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WORK HISTORY
Mobility Escalation Team @TELUS
Montreal, QC, CA
MAIN RESPONSIBILITIES: Client Loyalty and RetentionResolve client concerns, issues, analyze, optimize clients current account and secure contracts via inbound and outbound queues; assist clients with technical issues and resolve or refer to others.Promote telecom products and services to build relationships and loyalty to reduce churn; update and maintain client accounts.Participate in special campaigns designed to retain existing clients and regain previous clients; provide feedback to others. CommunicationLiaise between different department related to client questions, concerns, and other issues, etc. RESULTS OR OUTCOMES:Client queries and needs are understood and effectively responded to in a timely manner.Retain and grow client and revenue base by providing balanced solutions.Ensure that campaign goals are fulfilled.
EDUCATION
INTERNATIONAL ACADEMY OF DESIGN
A.E.C.
ROSEMOUNT HIGH SCHOOL
High School Diploma
International Academy of Design
ACP
Rosemount Technology Center
D.E.P.
SKILLS
ABOUT JOHN TRIASSI
My past experiences have allowed me to acquire valuable aptitudes which have created great value for my employers. I am resourceful and work well under pressure, I am patient and pay close attention to detail. I have superior communication skills and enjoy mentoring my team.
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