John Tracy Mondejar

About John Tracy Mondejar

Web Development – With intermediate skills in website development and design. Experienced with WordPress, Shopify platform & plugins. Project Management and Research – With extensive skills in project conceptualization, Project Management, Administrative Management, Marketing & Workforce Management, examples of these are Facebook Ads Management, product research, competitor research, Drop-Shipping, Amazon Seller Central & AliExpress. Operations - With more than 8 years of operational administrative work including Customer Service, Technical Support, Marketing, Billing & Collection (Support mediums – Email, Zendesk (Chat), ManyChat, and Phone calls). Sales & Marketing - With more than 4 years of experience in creating marketing strategies such as building landing pages and forms using Zipify pages, with basic knowledge in HTML and CSS. Experienced in creating sales funnels, email opt-in forms, customer win-back flow, abandonment flow, email sequences, and newsletters. Experienced in project management tools such as Trello, Asana & Basecamp. Experienced in social media advertising platforms such as Facebook, Craigslist, YouTube, Instagram, Pinterest, and LinkedIn, creating Facebook campaigns for both image, carousel, and video marketing, Audience Insights, and Facebook Business Manager. Basic knowledge in video and audio editing using Kinemaster, Canva, Power Director, and Movie Clips. Experienced in Email Marketing software such as ActiveCampaign & Klaviyo. Experienced in product research, competitor research, Google Analytics & reporting. Basic knowledge in SEO using Google AdWords tools. Experienced in CMS platforms such as WordPress, Shopify, Oberlo, Dropified, WooCommerce and Amazon Seller Central. Human Resources Management – Experienced in sourcing and screening potential applicants for existing job offers, applicant interviews, training, endorsement, and team KPIs. Experienced in the strategic approach to the effective management of people in a company or organization such that they help their business gain a competitive advantage. Tools & Applications: Mural, Rev, Wavve, Podcast, Trello, Google Drive, Zipify pages, Active Campaign, Asana, Dropbox, Active Campaign, ManyChat, Skype, Shopify, Stripe, Zendesk, Slack, Facebook Business Platform, Klaviyo, Oberlo, Dropify, Amazon Seller Central, Stamped.io, Pxlr, AliExpress, Lucky Orange, TextMagic, WordPress, Mural, Okta, Project Manager, Notion, Kajabi, LinkedIn, Sales Nav, Medium, and Canva.

Experience

1. Marketing Operations Manager

   Ferrazzi Greenlight

   Aug 2021 — Present · Los Angeles, CA, US

   During my tenure as a Marketing Operations Manager at Ferrazzi Greenlight, I collaborated with internal teams on marketing projects, supported senior team members in planning and implementing campaigns, and documented marketing standard operating procedures. I also managed project statuses, led assigned projects, and ensured workload balance for the junior marketing team. With my attention to detail, I effectively monitored HubSpot data hygiene and implemented automation to enhance marketing performance. Collaborated with the marketing heads and internal FG teams on marketing projects in service of the marketing strategy. Supported the senior marketing team members with planning, implementing, and monitoring marketing campaigns as it relates to the activities required by the junior team members. Documented marketing standard operating procedures. Documented, monitored the status of, and reported on all marketing projects weekly. Documented, reported, and ensured workload balance and project prioritization for the junior marketing team including communication of increases or decreases of workload to senior marketing members. Managed and led assigned projects to include documenting, researching, and formulating solutions for project success. Assisted in managing the junior marketing team members with a proper and effective delegation of tasks and productivity monitoring and reporting to more senior Marketing members. Led, managed, and reported on HubSpot data hygiene (e.g. deduplication, updating email addresses) as necessary. Prepared HubSpot automations relating to marketing performance and increased efficiency. Provided other administrative and project support for a variety of marketing programs.

Education

• Negros Oriental State University

  Bachelor of Information Technology, Computer/Information Technology Administration and Management

  2015 — 2018