John Thomas
Customer Relations Director @ ENGIE North America Inc. | Six Sigma Black Belt
- Role
- Customer Relations Director - Customer Care and Collections at ENGIE North America Inc.
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About John Thomas
I am a highly motivated, effective leader with experience in customer-focused operational metric driven environments. SKILLS: Call Center, Contact Center (Inbound, Outbound, Social Media, Online Chat) Leadership, Management, Director Strategic Planning Vendor Relations Workforce Management, Staffing Customer Escalations/Complaints Executive Presentations Process Optimization (Six Sigma Black Belt) Billing & Payment Operations Talent Development, Team Building Project Management Forecasting & Budgeting Adaptability Collaboration Planning Critical Thinking Customer Experience, NPS Management Quality Assurance Development, Web Applications, Databases, SQL, Power BI MS Office (Access, Excel, Power Point, Project, Word, Visio)INDUSTRIES: Satellite TV Retail Energy Home Warranty RetailEM: t••••••••@hotmail.comPH: 91••••••82
Experience
Customer Relations Director - Customer Care and Collections
Jan 2023 — Present · Tulsa, OK, US
Education
Oklahoma State University
BS, Management Information Systems, General
2009
Tulsa Community College
AS, CIS
Skills
- Process Improvement
- Agile Methodologies
- Management
- Team Leadership
- Access
- Business Requirements
- Ms Project
- Business Analysis
- Vendor Management
- Quality Assurance
- Business Process
- Business Process Improvement
- Analytical Skills
- Requirements Analysis
- Software Project Management
- Project Management
- Disaster Recovery
- Analysis
- Pmo
- Pmp
- Leadership
- Change Management
- Testing
- Sharepoint
- Business Intelligence
- Call Center
- Program Management
- Integration
- User Acceptance Testing
- Requirements Gathering
- Data Analysis
- Contact Centers
- Call Centers
- Risk Management
- Team Management
- IT Management
- Cross-Functional Team Leadership
- Software Documentation
- Sdlc
- Sql
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